Ordering Procedure

HOW TO ORDER

Product Selection: Find you desired products through the search function or by exploring different categories.

Cart management: Add the selected items to you shopping cart. If an item is not available, you can contact customer support for assistance.

Checkout Process: Proceed to checkout, enter the necessary information, choose your shipping and payment methods, and finalize your order.

Payment Methods:

Bank Transfer: Options for bank transfers are provided.

Other Methods: For alternative payment methods, specify your preference in the order notes and further instructions will be provided.

 

Delivery Policy

Delivery Areas

Domestic Deliveries: For all our valued customers, we ensure that your orders are delivered efficiently and securely throughout the Philippines. While we do not have a direct delivery service, we utilize reputable third-party couriers, such as Lalamove, LBC and J&T Express, for all our shipping needs. This approach allows us to offer delivery services to all major cities and towns across the country. Please note that while these couriers are not our partners, we choose them for their reliability and commitment to delivering your orders promptly and safely.

Shipping Charges

LBC Delivery: Shipping charges are based on LBC's current rates across different services, weights, and destinations.

Lalamove / Grab Delivery: Charges vary according to Grab and Lalamove's rate system.

J&T Express Delivery: Shipping rates are determined by J&T Express’s pricing.

Pick Up in Store: Pickup options are generally available within the same day. No shipping charges apply.

Pickup Location

Pick Up in Store: Orders can be picked up at our location - 1231 Tomas Mapua St. Sta. Cruz, Manila. There are no shipping charges for in-store pickups.

Office Address: 1063 Tomas Mapua St. Sta Cruz, Manila City

Processing Time

Orders are typically processed within 1-2 business days.

Delivery Timeframes

LBC Delivery: Delivery timeframe is subject to LBC's courier service schedule.

Lalamove / Grab Delivery: Generally available within the same day.

J&T Express Delivery: Delivery times follow J&T Express's courier schedule.

Pick Up in Store: Pickup options are generally available within the same day.

Order Tracking

LBC Delivery: A tracking number is provided via email post-shipping.

Lalamove / Grab Delivery: Tracking details will be provided in order to track orders real-time through respective mobile apps.

J&T Express Delivery: Tracking details provided in line with J&T Express’s tracking capabilities.

Packaging

All items are securely packed to ensure they arrive in perfect condition.

Damaged or Lost Items

In case of damaged or lost items, please contact us immediately for assistance.

Special Requests

For any special delivery requests, please contact our customer service.

Changes to Orders

Changes to orders can be made before the order is processed.

Customer Service Contact

If you have any questions or concerns regarding this cancellation policy, please don’t hesitate to reach to out to us using the provided contact information below:

• Email: sales@makerlab-electronics.com
• Phone: +639190864885
• Telephone: 02-7340-6588
• Facebook Page: @MakerlabElectronics

Cancellation Policy

Thank you for choosing Makerlab Electronics for buying a product. We understand that sometimes a purchase doesn’t work out and you may need to cancel your order. The following policy outlines the process for cancelling a purchase of an electronics product from our company.

Cancellation Before Shipment

• Customers may cancel their order for a full refund if the cancellation is made before the product has been shipped.
• To cancel your order, please contact our customer service team.

Cancellation Due to Unpaid Orders

• To ensure product availability for all customers, orders that remain unpaid for more than 4 hours after checkout will be automatically cancelled.
• If your order is canceled due to non-payment, you may place a new order while stock is still available.

Cancellation After Delivery

• To cancel, the product must be return at your expense. Upon receipt and inspection, we will process your refund.

Non-cancellable Items

• Non-cancellable items are the ones that have been opened and used.

Cancellation by Company

• Makerlab Electronics has the right to cancel any order or service due to events beyond our control. In such a case, you will be notified at the earliest opportunity.

Customer Service Contact

If you have any questions or concerns regarding this cancellation policy, please don’t hesitate to reach to out to us using the provided contact information below:

• Email: sales@makerlab-electronics.com
• Phone: +639190864885
• Telephone: 02-7340-6588
• Facebook Page: @MakerlabElectronics