Order Guidelines
Ordering Procedure
- Look for the item/s you wish to purchase either using the search box in the upper portion of the website or view the list of categories in our Store page.
- If the product you want is in stock, click “add to cart” to add them to your online shopping cart. Be sure to change the quantity if you would be ordering more than one unit. If the product is unavailable or if you could not find it on our store, you may contact us.
- Click “Proceed to Checkout”, fill in the details, choose shipping and payment methods then click “Place order”
- After placing your order, we would give you the details of our bank account if payment is via bank transfer.
Delivery Policy
Delivery Areas
Domestic Deliveries: For all our valued customers, we ensure that your orders are delivered efficiently and securely throughout the Philippines. While we do not have a direct delivery service, we utilize reputable third-party couriers, such as Lalamove, LBC and J&T Express, for all our shipping needs. This approach allows us to offer delivery services to all major cities and towns across the country. Please note that while these couriers are not our partners, we choose them for their reliability and commitment to delivering your orders promptly and safely.
Shipping Charges
LBC Delivery: Shipping charges are based on LBC's current rates across different services, weights, and destinations.
Lalamove / Grab Delivery: Timely delivery based on courier service availability.
J&T Express Delivery: Shipping rates are determined by J&T Express’s pricing.
Pick Up in Store: Pickup options are generally available within the same day. No shipping charges apply.
Pickup Location
Pick Up in Store: Orders can be picked up at our location - 1231 Tomas Mapua St. Sta. Cruz, Manila. There are no shipping charges for in-store pickups.
Office Address: 1231 Tomas Mapua St. Sta Cruz, Manila City
Processing Time
Orders are typically processed within 1-2 business days.
Delivery Timeframes
LBC Delivery: Delivery timeframe is subject to LBC's courier service schedule.
Lalamove / Grab Delivery: Timely delivery based on courier service availability.
J&T Express Delivery: Delivery times follow J&T Express's courier schedule.
Pick Up in Store: Pickup options are generally available within the same day.
Order Tracking
LBC Delivery: A tracking number is provided via email post-shipping.
Lalamove / Grab Delivery: Timely delivery based on courier service availability.
J&T Express Delivery: Tracking details provided in line with J&T Express’s tracking capabilities.
Packaging
All items are securely packed to ensure they arrive in perfect condition.
Damaged or Lost Items
In case of damaged or lost items, please contact us immediately for assistance.
Special Requests
For any special delivery requests, please contact our customer service.
Changes to Orders
Changes to orders can be made before the order is processed.
Customer Service Contact
If you have any questions or concerns regarding this cancellation policy, please don’t hesitate to reach to out to us using the provided contact information below:
- Email: sales@makerlab-electronics.com
- Phone: +639190864885
- Telephone: 02-7340-6588
- Facebook Page: @MakerlabElectronics
Cancellation Policy
Thank you for choosing Makerlab Electronics for buying a product. We understand that sometimes a purchase doesn’t work out and you may need to cancel your order. The following policy outlines the process for cancelling a purchase of an electronics product from our company.
Cancellation Before Shipment
- Customers may cancel their order for a full refund if the cancellation is made before the product has been shipped.
- To cancel your order, please contact our customer service team.
Cancellation After Delivery
- To cancel, the product must be return at your expense. Upon receipt and inspection, we will process your refund.
Non-cancellable Items
- Non-cancellable items are the ones that have been opened and used.
Cancellation by Company
- Makerlab Electronics has the right to cancel any order or service due to events beyond our control. In such a case, you will be notified at the earliest opportunity.
Customer Service Contact
If you have any questions or concerns regarding this cancellation policy, please don’t hesitate to reach to out to us using the provided contact information below:
- Email: sales@makerlab-electronics.com
- Phone: +639190864885
- Telephone: 02-7340-6588
- Facebook Page: @MakerlabElectronics